Frequently Asked Questions
Everything you need to know about your glow journey.
Does Pixi Beauty test on animals?
No, Pixi Beauty is proud to be a cruelty-free brand. We do not test our products or ingredients on animals, nor do we allow others to test on our behalf.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier’s website to monitor your delivery progress.
What is your return policy?
We want you to love your purchase. If you are not satisfied, you can return your items within 30 days of purchase for a full refund, provided they are in their original condition.
Are your products safe for sensitive skin?
Many of our products are formulated with skin-loving botanical ingredients suitable for all skin types. However, we always recommend performing a patch test or consulting the full ingredient list if you have specific sensitivities.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. Please contact our customer service team immediately, and we will do our best to accommodate changes if the order has not yet been processed.